Terms of Service
This website is operated by Dreamardi. Throughout the site, the terms "we", "us" and "our" refer to Dreamardi. Dreamardi offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our site. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the site or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time at this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to periodically check this page for changes. Your continued use of or access to the website after any changes are posted constitutes your acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that enables us to sell our products and services to you.
Article 1 – Definitions
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You must not use our products for any illegal or unauthorized purpose nor must you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any other code of a destructive nature.
A violation of any of the Terms will result in an immediate termination of your Services.
Definitions
- Cooling-off period: the period during which the consumer can exercise his right of withdrawal;
- Consumer: the natural person who does not act for purposes related to his trade, business, craft, or profession and who enters into a distance contract with the trader;
- Day: calendar day;
- Long-term transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
- Durable medium: any tool that enables the consumer or trader to store information addressed personally to them in a way that facilitates future consultation and unaltered reproduction of the stored information.
- Right of withdrawal: the option for the consumer to opt out of the distance contract within the cooling-off period;
- Trader: the natural or legal person who offers products and/or services to consumers at a distance;
- Distance contract: a contract concluded between the trader and the consumer within the framework of an organized system for distance selling of products and/or services, using one or more means of distance communication up to and including the time at which the contract is concluded;
- Means of distance communication: a means that can be used for concluding a contract, without the consumer and trader being in the same room at the same time.
- General Conditions: the present General Conditions of the trader.
Article 2 – Identity of the trader
- Company name: Ecomon
- Chamber of Commerce number: 93330251
- TAX Number: NL0050140
- Trade name: Dreamardi
- Customer service email: support@Dreamardi.com
- Company address: Midwoldastraat 1, 6835 CC Arnhem, Gelderland, The Netherlands.
Our customer support is available Monday to Friday from 9:00 to 17:00 and also on Saturday from 9:00 to 13.00.
Contact Form: Contact
Article 3 – Applicability
These general conditions apply to every offer of the trader and every distance contract and orders concluded between the trader and the consumer.Before the distance contract is concluded, the text of these general conditions is made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general conditions can be viewed at the trader's premises and they will be sent free of charge to the consumer upon request.
If the distance contract is concluded electronically, in deviation from the previous paragraph and before the distance contract is concluded, the text of these general conditions may be made available to the consumer electronically in such a way that it can be stored by the consumer in a simple manner on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general conditions can be viewed electronically and that they will be sent free of charge to the consumer electronically or in another manner upon request.
In the event that specific product or service conditions also apply in addition to these general conditions, the second and third paragraphs are correspondingly applicable and the consumer can always invoke the applicable provision that is most favorable to them in the event of conflicting general conditions.
If one or more provisions in these general conditions are at any time wholly or partially void or are destroyed, the contract and these conditions will otherwise remain in effect and the relevant provision will immediately be replaced by mutual agreement with a provision that approaches the original as closely as possible.
Situations that are not covered in these general conditions should be assessed 'in the spirit' of these general conditions.
Uncertainties about the interpretation or content of one or more provisions of our conditions should be interpreted 'in the spirit' of these general conditions.
Article 10 – Conformity and Warranty
- The entrepreneur ensures that the products and/or services comply with the contract, the specifications mentioned in the offer, reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing at the date of the agreement's conclusion. If agreed upon, the entrepreneur also ensures that the product is suitable for other than normal use.
- A warranty provided by the entrepreneur, manufacturer, or importer does not diminish the legal rights and claims that the consumer can assert against the entrepreneur under the contract.
- Any defects or incorrectly delivered products must be reported in writing to the entrepreneur within 14 days after delivery. The return of the products must be done in the original packaging and in new condition.
- The warranty period provided by the entrepreneur matches the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
- The warranty does not apply if:
The consumer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by third parties;
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The consumer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by third parties;
- The delivered products have been exposed to abnormal conditions or otherwise handled carelessly or contrary to the instructions of the entrepreneur and/or on the packaging;
- The defectiveness is wholly or partially the result of regulations set by the government regarding the nature or the quality of the materials used.
Article 11 – Delivery and Execution
- The entrepreneur shall take the greatest possible care when receiving and executing product orders.
- The place of delivery is the address that the consumer has made known to the company.
- With due observance of what is stated in Article 4 of these general terms and conditions, the company shall execute accepted orders expeditiously but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be executed or can only be executed partially, the consumer will be notified of this no later than 30 days after placing the order. In such cases, the consumer has the right to terminate the contract without costs and is entitled to any compensation.
- In the event of termination according to the previous clause, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after termination.
- If delivery of an ordered product proves impossible, the entrepreneur will strive to provide a replacement item. At the time of delivery, it will be clearly and comprehensibly stated that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment will be borne by the entrepreneur.
- The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer, or a representative previously designated and made known to the entrepreneur, unless explicitly agreed otherwise.
Article 12 – Duration Transactions: Duration, Termination, and Extension
Termination
- The consumer may terminate a contract entered into for an indefinite period and that extends to the regular delivery of products (including electricity) or services at any time with due observance of agreed termination rules and a notice period of no more than one month.
- The consumer may terminate a contract entered into for a definite period and that extends to the regular delivery of products (including electricity) or services at any time at the end of the definite period with due observance of agreed termination rules and a notice period of no more than one month.
- The consumer can terminate the contracts mentioned in the previous clauses:
- at any time and is not limited to termination at a specific time or in a specific period;
- at least in the same manner as they were entered into by him;
- always with the same notice period as the entrepreneur has stipulated for themselves.
Extension
- A contract entered into for a definite period, which extends to the regular delivery of products (including electricity) or services, may not be automatically extended or renewed for a fixed duration.
- Notwithstanding the previous clause, a contract entered into for a definite period, which extends to the regular delivery of daily, news, and weekly magazines and journals, may be automatically extended for a fixed term of a maximum of three months if the consumer can terminate the extended contract at the end of the extension with a notice period of no more than one month.
- A contract entered into for a definite period, which extends to the regular delivery of products or services, may only be automatically extended for an indefinite duration if the consumer may terminate it at any time with a notice period of no more than one month and a notice period of no more than three months if the contract extends to the regular, but less than once a month, delivery of daily, news, and weekly magazines and journals.
- A contract of limited duration to the regular delivery of daily, news, and weekly magazines and journals (trial or introductory subscription) for the purpose of acquaintance will not be automatically continued and ends automatically after the trial or introductory period.
Duration
- If a contract has a duration of more than one year, the consumer may terminate the contract at any time after one year with a notice period of no more than one month unless reasonableness and fairness oppose termination before the end of the agreed duration.
Article 13 – Payment
- Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days following the start of the reflection period as referred to in Article 6 paragraph 1. In the case of a contract to provide a service, this term begins after the consumer has received confirmation of the contract.
- The consumer has the duty to immediately report inaccuracies in provided or stated payment details to the entrepreneur.
- In case of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge reasonable costs made known to the consumer beforehand.
Article 14 – Complaints Procedure
- Complaints about the execution of the contract must be submitted to the entrepreneur within 7 days fully and clearly described after the consumer has observed the defects.
- Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14 days with a receipt acknowledgment and an indication of when the consumer can expect a more detailed answer.
- If the complaint cannot be resolved in mutual consultation, a dispute that is subject to the dispute resolution process arises.
- A complaint does not suspend the entrepreneur's obligations unless the entrepreneur indicates otherwise in writing.
- If a complaint is found to be justified by the entrepreneur, the entrepreneur will either replace or repair the delivered products free of charge, at the entrepreneur's choice.
Article 15 – Disputes
- Only Dutch law applies to contracts between the entrepreneur and the consumer to which these general terms and conditions apply, even if the consumer lives abroad.
Article 16 – CESOP
- Due to measures introduced and tightened from 2024 regarding the 'Amendment of the Value Added Tax Act 1968 (Act implementation of Directive on payment service providers)' and thereby the implementation of the Central Electronic System of Payment Information (CESOP), payment service providers may register data in the European CESOP system.
Questions?
Contact us via our contact page or directly to support@dreamardi.com